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Terms Of Reference For Consultant To Prepare Standard Operating Procedures (Sop) For The National Water And Sewerage Authority’s Finance And Human Resource Departments.

Terms Of Reference For Consultant To Prepare Standard Operating Procedures (Sop) For The National Water And Sewerage Authority’s Finance And Human Resource Departments.

The National Water and Sewerage Authority (NAWASA) is seeking an experienced and qualified individual, company, and/or organization as a Consultant for the purpose of preparation of Standard Operating Procedures to guide operations within its Finance and Human Resources Departments.

The Terms of Reference and further information is available for collection at the Office of the General Manager, National Water and Sewerage Authority (NAWASA), the Carenage, St. George’s, between the hours of 8:00 a.m. and 3:00 p.m. or by contacting the Corporate Secretary at This email address is being protected from spambots. You need JavaScript enabled to view it..

The Expression of Interest and Statement of Capability must be submitted in a sealed envelope and must be addressed to the General Manager, National Water and Sewerage Authority, P.O. Box 392, The Carenage, St. George’s, Grenada.

These documents should be submitted by 3rd of March, 2017.

NAWASA…. committed to meeting customers’ needs

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Expressions Of Interest - Customer Care

Expressions Of Interest - Customer Care

Applications are invited from suitably qualified persons to facilitate training for employees in Customer Care, at the National Water and Sewerage Authority (NAWASA), Grenada.

Preamble

As a trained facilitator, it is expected that the incumbent will impart skills and knowledge that would ensure NAWASA Possess a compliment of staff effectively trained in Customer care, with the ability to realise an increase in productivity, the building of effective customer experience and to contribute to the overall profitability of the organization.

MINIMUM PROFESSIONAL QUALIFICATION AND EXPERIENCE

  The Facilitator must possess the following:

  • Attainment of relevant teaching /training certification;

  • At Least (5) years’ experience in delivering training and development programmes and in particular customer care provision, within the service sector.

REMUNERATION

Remuneration will be based upon qualification and experience.

Application should include Curriculum Vitea and (2) recent testimonials in a sealed envelope to the following address:

                         The General Manager

                    Expression of Interest  – Customer Care

                  National Water & Sewerage Authority

P.O Box 392

Or Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

The deadline for receipt of application is February 24th 2017 and would not be considered thereafter. 

Short listed applicants will receive a full tender package.

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NAWASA Nominated for Global Water Award

NAWASA Nominated for Global Water Award

The National Water and Sewerage Authority (NAWASA) had its name sounded on the international market as Grenada was the only country in the region to be nominated for the Global Water Leaders Award.

The global water leader award looks at dramatic performance improvement in a water utility in the developing world. At the center of this achievement was the NAWASA Water Warz Secondary School’s Quiz Competition.

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Rain Water Harvesting System for Blaize

Rain Water Harvesting System for Blaize

THURSDAY FEBRUARY 18, 2016, ST. GEORGE, GRENADA:-‘I think that this is one of the best projects that has been undertaken by any organisation in the past years’, the sentiment shared by Blaize resident Lennon Thomas when asked what are his thoughts on the construction of what would become the first community based Rain Water Harvesting System in Grenada.

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NAWASA Celebrates Silver Jubilee Anniversary

NAWASA Celebrates Silver Jubilee Anniversary

‘25 years of committed service the nation’ was the theme under which NAWASA celebrated its 25th Anniversary.

The National Water and Sewerage Authority (NAWASA) was born on November 25, 1990 when Parliament voted in favour of a name change from what was then Central Water Commission (CWC) as part of its new mantra to offer a more robust, reliable and dedicated service.

Twenty-five (25) years later, the Authority celebrated its Silver Jubilee Anniversary under the leadership of General Manager Mr. Christopher Husbands.

The celebration began on Sunday November 22, 2015 with a Thanksgiving Church Service at the Union Pentecostal Church St. Mark. In attendance were Minister with responsibility for Public Utilities Hon. Gregory Bowen, Parliamentary Representative for St. Mark and Minister for Foreign Affairs Hon Clarice Modeste-Curwen, Chairman of NAWASA’s Board of Directors Mr. Terrence Forrester, General Manager Mr. Christopher Husbands and members of NAWASA’s Senior Management team, employees and specially invited guests.


On Tuesday November 24th, 2015, a team from the Authority was part of a Special Programme on FLOW Community Channel 6 and an Address to the Nation by Honourable Gregory Bowen followed on Thursday November 26th, 2015. Twenty five (25) customers had their accounts credited with $25.00. In an effort to convey gratitude to the general public for the part they have played in NAWASA’s development throughout the years, a community project will be undertaken as part of the Authority’s celebrations.

The curtains came down on the week of activities on Sunday November 29th, 2015 with a Stakeholder Awards Ceremony where the Authority recognized twenty (25) stakeholders who over the years played an active role in the development of the Authority.

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New Leak Detection Equipment for NAWASA

New Leak Detection Equipment for NAWASA

 Thursday September 24, 2015, St. George’s, Grenada: Three leak detection equipment in the value of EC 50,000.00 dollars were officially handed over to the Authority on Thursday September 24th, 2015, the generous gift of the German Agency for International Cooperation GIZ under its ICCAS Programme.

The equipment was handed over by the Head of GIZ in Grenada Mr. Dieter Rothenberger and received by Mr. Joel Thomas, Manager of NAWASA’s Transmission and Distribution Department under which the leak detection Unit falls.

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Construction of New Water System Under Way for Mt. Agnes

Construction of New Water System Under Way for Mt. Agnes

ST. GEORGE’S, GRENADA, TUESDAY JULY 21ST, 2015 :The Pomme Rose Water Treatment Plant located in the parish of St. David sits at an elevation of 810 feet above mean sea level and serves the environ of Pomme Rose, La Tante, Belle Vue, Requin and Mal Mount.

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NAWASA rewards CPEA Achievers

NAWASA rewards CPEA Achievers

July 30, 2015 - St. George, Grenada:  ‘In order to succeed, you must first believe that you can’. These wise words spoken by Nikos Kazantzakis must have been foremost on the minds of twelve (12) students of NAWASA employees when they sat this year’s Caribbean Primary Exit Assessment (CPEA) Examination.

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SJC St. George crowned Champion of NAWASA's Water Warz

SJC St. George crowned Champion of NAWASA's Water Warz

St. George's Grenada, June 26th, 2015: 

Three weeks, three rounds, four games and it came down to the crowning of a champion in the first ever NAWASA’s Water Warz Quiz Competition on Friday June 26th 2015.

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NAWASA happy with responses to school based World Water Day activities

NAWASA happy with responses to school based World Water Day activities

ST. GEORGE’S GRENADA, TUESDAY MAY 12TH, 2015: - “INCREDIBLE” that’s how officials at the National Water and Sewerage Authority (NAWASA) are describing the response of the nation’s schools to their 2015 school based activities organized for World Water Day.

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NAWASA provides aid to fire victim

NAWASA provides aid to fire victim

ST. GEORGE'S GRENADA, MONDAY APRIL 27TH, 2015:-"It is not easy to rebuild from the ashes. We may not be able to give them the home they need at this time, but we are providing them the opportunity to make an early start with a new water connection".The words of NAWASA's General Manager Mr. Christopher Husbands as he reflects on the moment NAWASA decided to start the rebuilding process for the Cadet family from La Fillette in St. Andrew.

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NAWASA supports 2015 Athletic Season

NAWASA supports 2015 Athletic Season

MONDAY MARCH 16, 2015:- St. John’s Anglican, Grenada Boys Secondary School, Grenada Christian Academy, St. Louis Girls RC and St. Patrick’s Anglican have benefitted from an over three thousand dollar investment, in the form of trophies and medals for their athletic sports meet by the National Water and Sewerage Authority (NAWASA).

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NAWASA recognizes heroic Police Officer

NAWASA recognizes heroic Police Officer

ST. GEORGE’S GRENADA, MONDAY MARCH 2ND, 2015:- The word hero in any part of speech is quite rarely used today, but heroic is the only adjective that justifies the act of a local Police Constable.

PC 638 Chelon Wellington who hails from St. Clouds St. Andrew, leaped into the shallow waters of The Carenage in an effort to save a female passer-by who fell into the sea after being hit by a vehicle registered to the National Water and Sewerage Authority (NAWASA).

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NAWASA launches World Water Day Activities

NAWASA launches World Water Day Activities

THURSDAY MARCH 19, 2015:- The National Water and Sewerage Authority (NAWASA) launched its World Water Day Activities today March 19th at The Authority’s Main Office on the Carenage.

The intimate gathering was nothing short of spectacular as attendees were provided with information on activities organized by the Authority in observance of World Water Day which is celebrated globally on Sunday March 22nd, 2015.

 

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NAWASA spreads holiday cheer with Food Hamper Distribution

NAWASA spreads holiday cheer with Food Hamper Distribution

MONDAY 29 DECEMBER, 2014, ST. GEORGE’S GRENADA: - Staff at the National Water and Sewerage Authority (NAWASA) brought new meaning to the term ‘Sharing Christmas Joy’ this year.

A team headed by NAWASA’s General Manager Mr. Christopher Husbands, travelled around the island sharing Christmas joy in the form of Christmas Food Hampers on Monday 22nd and Tuesday 23rd December, 2014.

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NAWASA commissions Mt. Reuil Water System in St. Patrick

NAWASA commissions Mt. Reuil Water System in St. Patrick

St. George, Grenada: Thursday September 25, 2014 was a major step up for the Authority's operations in the parish of St. Patrick with the Official Commissioning of its Mt. Reuil Water Treatment Plant.

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Sod turned for two major water projects in Grenada

Sod turned for two major water projects in Grenada

St. George, Grenada: " We are at a point that I have been looking forward to for a very long time" the words of NAWASA's General Manager Mr. Christopher Husbands as he addressed persons at the Sod Turning Ceremony for the Chemin Valley Water System on Tuesday October 21st, 2014.

For over 40 years, the Chemin Valley residents and its surrounding environs have had to deal with no water supply on occasions during power outage and also system maintenance.

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NAWASA – Largest Sponsor – Fun FUN one Crab on the Run

NAWASA – Largest Sponsor – Fun FUN one Crab on the Run

St. George's Grenada: NAWASA's Communications Officer Jamila Lewis was one of three persons who made presentation at the Official Handover Ceremony for the FUN FUN ONE CRAB ON THE RUN books at the Ministry of Education Conference Room on Friday February 28th, 2014.

This picture book is written by acclaimed author Mario Picayo and illustrated by Grenadian Stacey Byer. As the largest sponsor, the Communications Officer was on hand for the official handover to Ms. Ruth Rouse, Permanent Secretary, Ministry of Education & Human Resource Development. The books will be distributed to fifty (50) selected pre- schools during the month of March.

In making her presentation, the Communication Officer said " Early childhood is a crucial stage of life in terms of a child's physical, intellectual, emotional and social development. Educators indicate that growth of mental and physical abilities progress at an astounding rate and a very high proportion of learning takes place from birth to age six. This we see as amazing because looking at Mr. Picayo's book we notice that the target audience is for children between ages 3 to 6 years."

She further added "The use of illustration by Ms. Byer will give budding artistes a chance to explore this form of art as there are so many opportunities that can be obtained from this field. NAWASA has considered art of this nature in the delivery of messages. Our recent Bill payment illustration advertisement speaks to this. NAWASA has always been community oriented; and we see this as another opportunity to give back."

Environmental awareness is featured highly in the book which is based around water and marine life. Using a powerful quote from Nelson Mandela, "Education is the most powerful weapon which you can use to change the world." Ms. Lewis congratulated Ms. Byer for her accomplishment in the field of art and also the Ministry of Education and Human Resource Development for their support to the initiative.

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NAWASA Celebrates 40 with Independence Extravaganza

NAWASA Celebrates 40 with Independence Extravaganza

St. George's Grenada: The celebratory mood at the Grenada Spice Basket was palpable on Thursday February 6th, 2014 as 230 of NAWASA's employees celebrated Grenada's 40th Anniversary of Independence.

To mark the occasion, there was food, dancing and independence outfit portrayal arranged for staff participation along with a live band and DJ entertainment. Outfits were designed by the contestants themselves and the band made up of NAWASA employees.

The entire day was developed around the national colours and this year's Independence theme of "Uniting our people, restoring hope for a brighter tomorrow".

A brainchild of NAWASA's Human Resources Department, the occasion was also used to recognize employees who recently achieved certification in different fields of study. Awards were also extended to recently retired staff.

In attendance were The Minister of State in the Ministry of Communications, Works, Physical Development, Public Utilities, ICT and Community Development Honourable Alvin Dabreo, Members of NAWASA's Board, representatives of the Union that represents employees and several past General Managers of the organization.

NAWASA extends hearty thank you to entire staff without whom the event would not be the success it was. The day was truly about uniting our people, restoring hope for a brighter tomorrow.

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NAWASA Spreads Christmas Cheer with Food Hamper Distribution

NAWASA Spreads Christmas Cheer with Food Hamper Distribution

NAWASA placed a smile on the faces of 35 well deserving customers, as it continued its Christmas Food Hamper Distribution Programme for 2013, the ninth year running for the Authority.

From December 23rd to 27th, 2013, NAWASA distributed food items along with toiletries and of course the Christmas ham to the needy.

From November 18th to 29th, 2013, persons used Social Media and the Authority's Cash Offices, to fill out submission forms stating the name of a beneficiary and all the reasons they are deserving of a food hamper from NAWASA.

For the first time in the history of the promotion, members of the General Public assisted NAWASA in the selection of beneficiaries.

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Latest News

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The National Water and Sewerage Authority (NAWASA) is seeking an experienced and qualified individual, company, and/or organization as a Con...
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Applications are invited from suitably qualified persons to facilitate training for employees in Customer Care, at the National Water and Se...
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