News & Views from NAWASA

NAWASA cops 2017 GCIC Service Excellence Award

NAWASA cops 2017 GCIC Service Excellence Award

Communications Supervisor Jamila Samuel receives the GCIC Award for Service Excellence

Twenty-nine (29) years ago the Grenada Chamber of Industry and Commerce decided that it needed to celebrate local businesses that have excelled, persevered and continue to provide employment, excellent products and services both locally and overseas.

It developed a product that draws a wide cross section of persons at one venue to dialogue and wait with eager anticipation if in the eyes of a team of competent judges they deserve to be recognized.

This initiative is called the GCIC Annual Business Awards which focuses on achievements in different categories.

For the first time since its inception, NAWASA decided to nominate itself, and that is after repeated promises yearly after every event. Our Communications Unit nominated the Authority in two categories under established criteria:


The successful nominee would have:

  • Made investment in an area of community life not associated with its business
  • Involved its employees at all levels, including management, in its community projects
  • Given financial and institutional support to community development project that are demonstrably sustainable


The successful nominee would have:

  • Demonstrated that both the internal and external customer experience is the core of its business
  • A monitoring/reporting system which collects and evaluates data from both internal and external customers about their experiences with the business
  • Conducted staff training in customer service within the eligibility period 
  • Engaged in activities that demonstrate a commitment to improving the customer experience
  • Friendly access to its facilities for people with disabilities 

NAWASA is proud to receive the GCIC Business Awards in the area of Service Excellence for 2017.

The proposal submitted to the judging panel looked at our successes in the area of Customer Care Training, our 2016 Customer Satisfaction Survey, how EPMS is shaping the direction of employee growth, the Customer Services Charter, our Health and Safety Policy, our support to the Community and how Social Media platforms have enhanced our Customer Experience.

Communications Supervisor Mrs. Jamila Samuel was on hand to collect the award with the support of General Manager Mr. Christopher Husbands, Corporate Secretary Mrs. Xiomara Forsyth, Finance Manager Mrs. Louisa Yuventi, District Supervisor Mr. Lennon Abraham and Plumber/Pipefitter Mr. Otis Celestine.

NAWASA remains blessed to have at its helm a team that is committed to excellence and service. Our team works steadfastly around the clock guiding operations and ensuring strategic planning with the overall aim of providing good governance and proper execution of our fiduciary duties. Improved operations remain at the forefront of the corporate strategy from the Board of Directors to our Management Team. NAWASA’s Internal and External customers remain the forefront of its desire to meet every need according to its Mission Statement.

Customers this achievement is for you. This is the push that we need to excel in all areas of service. Collectively, we will work harder at meeting the needs of our consumers.


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